Privacy Policy
Last updated: June 2026
Information We Collect
We collect information you provide when booking a service: name, phone number, email address, vehicle details, and location. We also collect anonymised usage data to improve our website and service.
Use of Cookies & Tracking
We use cookies to make our booking system function correctly, secure your sessions, and measure platform performance. You can manage or withdraw your cookie consent preferences at any time by clicking the "Cookie Settings" link in the website footer.
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
| PHPSESSID | Strictly Necessary | Maintains user session state, booking selections, and secure login details. | Session |
| sparky_csrf_token | Strictly Necessary | Secures web forms against Cross-Site Request Forgery (CSRF) attacks. | Session |
| sparky_cookie_consent | Strictly Necessary | Saves and remembers your cookie consent preferences. | 365 Days |
How We Use Your Data
Your data is used solely to: fulfil your booking, send service updates (confirmation, reminders, status changes), process payments, and improve our service. We never sell your data to third parties.
- To provide and maintain our service
- To notify you about changes to your booking
- To allow you to participate in interactive features
- To provide customer support
- To gather analysis or valuable information to improve our service
Data Protection
Your data is stored securely and retained only as long as necessary. We implement appropriate security measures including encryption, secure servers, and regular security audits. You may request deletion of your data at any time by contacting us.
Third-Party Services
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analysing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
Under UK data protection law, you have rights including:
- Access: You can request copies of your personal data.
- Rectification: You can request correction of inaccurate data.
- Erasure: You can request deletion of your data.
- Restriction: You can request restriction of processing.
- Portability: You can request transfer of your data.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us through our contact page.